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Frequently Asked Questions

Q. What is Online Banking?

A. Online Banking is a convenient way to access your accounts anytime, anywhere you have access to the Internet. Using an Internet browser such as Microsoft Internet Explorer or Netscape Navigator, you can view your account information via the Internet. Online Banking provides balance and transaction information and the ability to transfer money between the accounts you have enrolled in Online Banking. You may also stop payment on a check that has not yet cleared. In addition we offer Online Bill Pay and the ability to order your checks online. Online Bill Pay is the ultimate in bill payment convenience. Pay your bills anywhere, anytime you are on the Internet for a minimal fee.

Q. Where do I get a Logon ID and Password for Online Banking?

A. If you have not done so, you need to enroll for Online Banking in order to gain access to your accounts. There are two online enrollment buttons. One is located in the upper right-hand corner of every page, and the other is located on the Online Banking page. During your enrollment, you will submit your name, social security number and account information. This information will travel across secure lines to our bank. Once we process your enrollment, your temporary Login ID and temporary password will be issued to you via the US Postal Service.

Q. Is there any special software required?

A. No. Just an internet browser that supports 128-bit encryption. The following browsers are all acceptable: Microsoft Internet Explorer version 5.5 or higher (with Secure Sockets Layer support) or Netscape Communicator version 6.2 or higher.

Q. Is Online Banking secure?

A. Yes. Besides using 128-bit encryption, Kearney Trust Company Online Banking is built with several additional safeguards to ensure your account information remains secure. Should someone attempt to access your account portfolio using an incorrect password more than three times, Kearney Trust Company will lock out the entire session from use. The lockout can only be cleared by a Kearney Trust Company employee. Should you forget to logout of Online Banking, your session will automatically be terminated after 20 minutes of no activity.

Q. What if my ACCESS ID and/or PASSWORD donít seem to work?

A. There are a couple solutions to this problem. The most common issue is the placement of your CAPS LOCK key. Your ACCESS ID and PASSWORD are case sensitive. The second most common issue is a complete lockout of your account. If you werenít sure of your PASSWORD, and began guessing or didnít realize that you were entering your PASSWORD in the wrong case, you had only three chances to get it right. As a security feature, we lockout all accounts if an incorrect PASSWORD is entered on the third try. The only way to reset a lockout is to contact us by calling 816-628-6666 during regular business hours.

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